LEGAL AND REGULATORY STATUS
Grande Stevens International LLP is a limited liability partnership registered in England and Wales, registered number OC398830, and is authorised and regulated by the Solicitors Regulation Authority, authorisation number 627955.
Grande Stevens International LLP and Grande Stevens Studio Legale Associato work together as a closely integrated international network but are independent, separately constituted and regulated legal entities, which provide legal and other client services in accordance with the relevant laws of the juristidication in which they respectively operate.
Any reference to a partner in relation to Grande Stevens International LLP is to a member of Grande Stevens International LLP. A list of members who are described as partners is available for inspection at the registered office, 28 - 29 Dover Street, London W1S 4NA.
English and Italian law services are provided by Grande Stevens International LLP.
Our lawyers are regulated by the Solicitors Regulation Authority. The SRA Handbook 2011 sets out our professional and ethical rules and obligations (including the SRA Code of Conduct and SRA Accounts Rules), and can be viewed at www.sra.org.uk.
Lawyers practising other than as England and Wales solicitors are also regulated by the relevant professional body in their place of admission.
FINANCIAL SERVICES AND MARKETS ACT 2000
Some investment-related activities (including insurance mediation activities) are regulated under the Financial Services and Markets Act 2000 (“FSMA”).
Like most law firms, Grande Stevens International LLP is not authorised by the Financial Conduct Authority (the “FCA”) under FSMA. Instead, Grande Stevens International LLP is authorised and regulated by the Solicitors Regulation Authority. The Law Society is a designated professional body for the purposes of FSMA, but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society and the Legal Ombudsman deals with complaints about lawyers registered in England and Wales. In the light of this, we can provide investment-related services (including insurance mediation activities) if they are an incidental part of the professional services we have been engaged to provide through Grande Stevens International LLP, if they can reasonably be regarded as a necessary part of our professional services or if we are otherwise permitted to provide them under FSMA. For the purpose of insurance mediation activities (broadly, advising on, selling and the administration of insurance contracts), we are included on a register maintained by the FCA and are permitted by the FCA to carry on insurance mediation activities. This register can be accessed via the FCA website at www.fca.org.uk/register.
Grande Stevens International LLP is registered for VAT purposes, under VAT registration number GB 241 4945 11.
PROFESSIONAL INDEMNITY INSURANCE
Grande Stevens International LLP maintains professional indemnity insurance with AXIS Specialty Europe SE and Endurance Worldwide Insurance Limited. If you have any queries on our professional indemnity insurance cover, please contact us at email@example.com.
We are confident of providing a high-quality service. If, however, you are not satisfied at any time with our work, you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage.
If you would like to make a formal complaint, we invite you to read our complaints procedure by clicking here.
Making a complaint will not affect how we handle your matter.
The Solicitors Regulation Authority can also help you if you have concerns about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics. You can raise your concerns with the Solicitors Regulation Authority (please click here for details).
If we cannot resolve your complaint, the Legal Ombudsman can help you do that. They will look at your complaint independently and it will not affect how we handle your matter. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
within six months of receiving a final response to your complaint from us;
no more than six years from the date of act/omission; or
no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
0300 555 0333 (between 9.00am and 5.00pm)